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The A-Z of WordPress help options

The ultimate guide to WordPress help & support options for digital agencies.

Need WordPress help right now?

So you need WordPress help. Now what?

As a digital agency owner, you’re already wearing many hats — managing client expectations, perfecting your strategies, and racing against deadlines. So, you don’t exactly have time to scour the internet for the best WordPress help resources.

Below, we breakdown every WordPress help option out there — from cost-effective to premium solutions. You’ll learn where to look for WordPress help, and how to get the most out of the support options available.

Whether you’re solving plugin glitches, optimizing site speed, or fixing theme problems, these WordPress help options will give you the answers you need!

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Let our white label WordPress developers take those headaches off your hands.

Need WordPress help right now?

Free WordPress help channels & how to use them

When you get stuck on an issue with your client’s WordPress site, your first instinct might be to get in touch with customer support. But the back and forth can be pretty exhausting and tedious, plus you might not even get the specific guidance you need to solve the problem. 

In our experience, the answers to your WordPress questions already exist in a number of WordPress help forums and communities – you just have to do a little digging!

Here are some WordPress support forums we recommend trying before rushing to customer support.

WordPress

WordPress Codex is like a handbook written by WordPress for WordPress users. Need to onboard a new developer or offer a client some self-help guides? WordPress Codex has you covered.

Advanced WordPress Facebook Group

Searching for innovative strategies or expert opinions on complex WordPress issues? The Advanced WordPress Facebook Group is your secret society, where the pros gather to share their knowledge.

WordPress.org Support Forums

Your go-to hub for all things WordPress, from the bare basics to the nitty-grittiest customization. The official status means you’re getting advice straight from the source.

WordPress Stack

Think of Stack Exchange as your emergency room for WordPress predicaments. Got a challenging technical glitch or a code puzzle? Find your answers dissected to the smallest detail here.

Reddit WordPress Community

Looking to stay updated with the latest WordPress news and ideas? The Reddit WordPress Community is a bustling hub, ensuring you never missing out on the latest trends.

WooCommerce Support Forum

Your one-stop support shop for everything eCommerce on WordPress. Whether you’re troubleshooting or optimizing, official guidance is just a click away.

elementor

Imagine a hive of creatives buzzing about Elementor’s limitless possibilities. Whether you need help with design strategies or want to find the quirkiest widgets, you’re in good company.

Gutenberg Hub Community

Like a focused study group for mastering Gutenberg, WordPress’ default editor. Want to stay ahead of the curve? All the latest tips and resources are pooled here.

ManageWP

From emerging trends to insightful articles, ManageWP provides a curated news feed, keeping you informed and ahead of the game in the WordPress world.

Quora WordPress Space

Looking for case studies and real-world WordPress examples? The Quora WordPress Space is a platform for high-quality Q&A, providing valuable insights and knowledge.

SitePoint

Need WordPress advice that extends into other tech domains? SitePoint offers integrated solutions and comprehensive advice, making it your multipurpose toolkit.

Web Hosting Talk

Part of the larger Web Hosting Talk community, this WordPress-focused section discusses hosting solutions specifically tailored to WordPress websites.

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Tired of scrolling through WordPress help forums?

Contacting WordPress support: What you need to know

Let’s face it, communication with WordPress support teams can be hit or miss. Plus, they don’t have a phone number you call, just to make it even trickier to get help! What you need are real strategies for each customer support channel to get WordPress help when you need it. Here’s your cheat sheet:

email

WordPress Email Support

Emailing WordPress support means you can send detailed queries and include attachments like screenshots. The drawback? Patience is key, as responses could take anywhere from 24-48 hours, especially for more complex issues.

Some tips to get the WordPress help you need via email:

  • Be Precise: Use bullet points to outline the issue, what you’ve tried, and what you want to achieve.
  • Flag It: Use subject lines effectively. Make it clear that your issue is urgent or complicated to expedite your ticket.
  • Follow Up: Haven’t heard back within a reasonable timeframe? A polite follow-up email, referencing your initial query, can work wonders.
live chat

WordPress Live Chat

For instant guidance, WordPress’s live chat is a godsend. A real-time conversation with a knowledgeable representative can mean quicker resolutions (for the most part). That said, for the more complicated issues, you might find yourself needing to escalate to a support ticket.

  • Come Prepared: Have all relevant information (screenshots, logs, and error messages) ready before you start the live chat.
  • Time It Right: Skip the wait by avoiding peak hours. Try early mornings or late evenings for a shorter queue.
  • Save the Chat: WordPress live chat support offers the option to save your conversation — do it. It’s invaluable for future reference, or if further action is needed to resolve your issue.

How to get the maximum value from WordPress help forums

Make the most of WordPress help and support forums, communities, and customer services with our key tips.

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Ask specific questions to get targeted advice. Instead of a vague “Why is my site slow?”, ask “How to optimize CSS for faster WordPress loading?”

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Before creating a new topic, use the search function. There’s a good chance someone has already tackled your issue, saving you time and effort.

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WordPress communities attract top industry experts. Follow their posts, engage in conversations, and keep an eye on cutting-edge advice. 

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Many forums have analytics and statistics available. Watch metrics like popular topics, trending issues, or frequently cited plugins to stay in-the-know.

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Don’t limit your research to just one forum or community. Cross-referencing issues, solutions, or advice across multiple platforms can provide a more well-rounded understanding.

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As you come across valuable threads or posts, compile them into an internal knowledge database. This becomes a quick go-to resource for your team, saving time on future troubleshooting.

Why free WordPress help sometimes doesn’t really help

Your clients demand fast and efficient solutions, especially when it comes to fixing WordPress issues. But what happens when you turn to online WordPress forums, social media groups, or even WordPress’s own support channels for help?

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  • Information Overwhelm

    WordPress forums are saturated with endless threads and varying opinions, which can make it tricky and time-consuming to find the answers you’re looking for.
  • Conflicting Advice

    You’ll find one user hailing a WordPress plugin as a lifesaver and another condemning it as bug-infested. This discord can not only baffle you but also veer your projects off schedule.
  • Generic WordPress Support

    While WordPress support is generally reliable, it’s often geared towards general users, not necessarily the specific, complex queries that digital agencies need help with.

When to ask the experts for WordPress support

There’s only so far you can go with free WordPress help and support options. Beyond that, it’s time to call in support from a WordPress development agency, like UnlimitedWP to save you time, cash, and a heap of stress. But, what are the signs you might need extra WordPress help, support, and maintenance for your clients’ websites?

  • Frequent Website Crashes

    If your client’s websites are repeatedly crashing, damaging both revenue and brand rep, it’s a cry for expert intervention.
  • Security Issues

    Multiple security threats, unauthorized logins, or malware attacks are warning signs that you need to step up your WordPress defense.
  • Subpar Performance

    If your clients’ sites are sluggish despite your best efforts, it’s time to call a WordPress expert to identify and fix the bottlenecks.
  • Customization Complexity

    If your client’s needs are drifting towards custom themes, plugins, or other specialized functionalities, professional help can take a lot of work – and potential problems! – off your plate.
  • Scaling Concerns

    If managing multiple WordPress sites is becoming too big a task due to your agency’s growth, it’s time to bring in the experts to extend your internal team.
  • Technical Limitations

    Often stuck on complex technical issues outside your wheelhouse? A WordPress partner can free you from these snags, letting you focus on what you do best.
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What WordPress help forums do we recommend for advanced WordPress support?

We recommend several high-quality forums for advanced WordPress support, which you can find at the top of this page. But here are our top 3 tried-and-tested favorites:

WordPress Forums
  • WordPress.org Support Forums: Perfect for in-depth discussions about core WordPress functionalities and best practices.
  • Stack Exchange for WordPress: This buzzing WordPress forum is an excellent resource for diving into more complex coding issues, plugin development, and database queries.
  • Reddit’s WordPress Community: A lively WordPress hub for instant problem-solving, knowledge-sharing, and keeping up with the latest WordPress innovation.

Partner with UnlimitedWP for done-for-you WordPress support

As you well know, managing multiple WordPress websites for your clients is a job that demands relentless attention to detail. Even with a team of experienced WordPress developers, you can find yourself snowed under with routine tasks, leaving little room for big picture stuff.

With UnlimitedWP, we take the wheel on WordPress management so you can focus on what truly matters: growing your digital agency.

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Delegate routine WordPress tasks to us, allowing your team to focus on high-impact, creative projects.

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Benefit from our 98% response rate within 24 hours and 99.8% average site uptime, boosting your agency’s reliability.

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Our white label reports and PM tools keep your brand front and center, enhancing client trust.

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Starting at just $47 per month, our plans are cost-effective, freeing up resources for more pressing projects.

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Our advanced security protocols protect client sites from malware and hackers, adding another layer of value to your WordPress services.

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Our technical SEO audits ensure that your clients’ sites are optimized for search, saving you additional (and tedious!) work.

What you get with our WordPress maintenance plans

When it comes to the specialized needs of digital agencies, we’ve got you covered. Take a look at our all-inclusive WordPress maintenance offerings:

Wordpress Maintenance
  • Secure Backups: Guard essential data with an extra security layer
  • Quick Restores: Bounce back from data losses in a snap
  • Frequent Updates: Keep WordPress assets updated for peak performance
  • SEO & Web Vital Checks: Boost your clients’ search rankings with full-scale audits
  • Tight Security: Defend against online threats with advanced firewall and anti-malware scans
  • Branded Client Portal: Exclusive PM tool that amplifies your brand’s appearance
  • iThemes Premium Security: Boost site defense with quality Themes features
  • Quick Fixes: Get an extra half-hour each month for minor edits, keeping your clients’ sites spotless
  • Branded Monthly Reports: Full transparency with white label maintenance rundowns

What You Get with our WordPress Development Plans

Running a digital agency means spinning a lot of plates, and keeping all of them in the air can be a real challenge, especially when your clients need more – more updates, more customizations, more everything.

That’s where UnlimitedWP comes into play. We’re not just another white label service; we’re your very own team of WordPress developers working hard under your brand, not ours.

  • Your extended team: We handle WordPress tasks so your in-house team can focus on the more pressing stuff.
  • Expert WordPress help:
    Access experienced WordPress developers with specialized WP skills.
  • Brand-centric reports:
    White label reporting to keep you and your client fully informed and updated.
  • Cost-effective solutions:
    WordPress web development services starting at just $749/month.
  • Enhanced security:
    Advanced security protocols to keep your clients’ sites safe.
  • SEO optimization:

    Comprehensive SEO audits for search engine readiness.
  • Maintenance & updates:

    All-inclusive WordPress care plans for site upkeep and performance.
  • Responsive support:

    Dependable, strategic WordPress assistance with a focus on agency growth.
WordPress Development Plans

Who we are

Born from a desire to extend our reach after building a successful web agency, UnlimitedWP focuses exclusively on serving digital agencies. With over 1500 WordPress and WooCommerce sites managed, 5000+ projects completed, and 100+ WordPress experts on our team, we’re here to offer the end-to-end WordPress help and website care you won’t find in any forum!

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Why digital agencies love UnlimitedWP

See what they think about outsourcing WordPress care to our expert team.

I have been working with unlimited WP for almost 3 years now. They have been wonderful to work with, and they have helped on numerous occasions with complex projects. I am happy to continue working with them, and would recommend them to anybody.

– M Wanas

UnlimitedWP is a great company to work with.  They are the perfect partners in helping me grow my business. They respond quickly, stay on task and have gone above and beyond to assist with my project.

– A Brennan

I’m really happy with the service we get from Unlimited WP, including the great turnaround time and good communication. The developments you have made for us have really helped us take a leap forward in our business.

– Anthea Major

Our WordPress Maintenance Plan Pricing

6-8 Hours Daily

$2,997/m

30% cheaper than bucket of hours

3-4 Hours Daily

$1,497/m

30% cheaper than bucket of hours

1-2 Hours Daily

$749/m

30% cheaper than bucket of hours

What’s included in all plans?

  • Unlimited Tasks
  • New Site Development
  • Unlimited Sites
  • WordPress
  • PPC
  • SEO
See Sample Tasks

How we work?

  • Your Project Management Tool
  • Live Chat / Instant Messaging
  • US Time Zone*
  • Dedicated Project Manager
  • 24-48 Hours Turn-around Time
  • 14-Day Money Back Guarantee

Not decided yet?

Book a call

Need Estimates?

Use cost calculator

Other services

$47 / Mo. / Site

Keep your site updated, backed-up and secure

Starting $747/Mo.

Make your site Google ready with on-page SEO

$97 / Mo. / Site

Core Web Vitals and Page Speed Optimization

Only need occasional help? Buy an hourly bucket – valid for a whole year!

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Overwhelmed with WordPress upkeep for clients?
We’ve got it handled.

Need expert WordPress help? We’ve got you!

See our commonly asked questions below. Don’t see your question? Get in touch with our friendly team, and we’ll be happy to help.

How do I request work and get updates on work in progress?

We’ve designed a more flexible way for you to collaborate with us. You have two options to choose from:

Integrate with Your System: If you already have a project management system in place, you can onboard your assigned project manager into your system. They’ll seamlessly adapt to your workflow. When you need WordPress tasks done, simply submit them within your project management environment. All communication about the tasks, updates, and delivery notifications will smoothly occur within your chosen system.

Use Our Custom PM Tool: Alternatively, you can opt to use our custom project management (PM) tool. It’s easy to use and tailored to your needs. Submit your WordPress tasks within this tool. All communication, updates, and notifications will continue to be handled within our PM tool. You can get a glimpse of how it works by checking out our demo here. And, don’t worry – you’ll still receive email notifications for task updates.

No matter which route you select, collaboration remains efficient. You input tasks, and we take care of the rest. We’ll provide daily progress comments, update you upon task completion, and eagerly await your feedback. For more detailed information about different types of tasks, such as new website development, monthly maintenance (including tips on creating WP Care Plans for your clients), and support services, explore our FAQ section.

Can I really have unlimited tasks?

Yes, you can create and assign an unlimited amount of tasks to our WP Experts. We’ll handle one task at a time. Once the task on hand is complete, we’ll proceed with the next task. Unlike our market competitors, we do not limit the type of task or time limit for each task.

For our internal management of the team and to be fair with all clients, on the pricing page, we have provided a general range of time in hours WordPress developers spend on your tasks per day.

We’re fair, and we’ve found our monthly clients are as well. We support a reasonable number of tasks per client, and we will let you know if you’re stretching the friendship.

How long does it take to get one website done?

Every website is different, depending on the number of pages, complexity of the design, third party integrations, custom theme vs. using page builders, and functionalities outside of WordPress core. We have dedicated testers in our team who test work before delivery, which also adds to the timeline. We can only give ballpark estimates from our experience.

  • You can get two landing pages developed in one week of a starter plan.
  • Typically a five unique template page website takes 3 weeks on our Pro package.
  • Custom designed sites with a custom theme and custom field (ACFPro) typically takes 3 weeks on our Business plan.
What type of tasks can I assign?

You can send us any type of task that is related to WordPress, Design, SEO, PPC, and Shopify. Tasks within WordPress can be, for example, new website development, customization requests, debugging, resolving conflicts with other plugins, fixing bugs, site security, theme updates, plugin updates, content migration, website migration, On-Page SEO, and working with page builders.

For Shopify, we can help with new website development, configuration, integration and connection with 3rd party platforms. Any task requiring custom Shopify application build will be out of scope.

You can check the full lists of different services you can access with your plan here. We do not restrain our clients on the type of development task they can assign.

Who is our ideal client?

We primarily work with web and digital agencies, contractors, consultants and freelancers. Our typical agency partner has at least 3 active clients.

Our agency partners choose to work with us because either they are time-strapped or need more expert WP resources on their team.

How long does it take to complete a task?

That depends. To help you understand how UnlimitedWP can free up your time, we have listed some examples of the small, medium, large, and new/redesign of website tasks on the pricing table under “Sample Tasks”. Small and medium tasks have a typical turnaround time of 24-48 hours, and the type of task determines it. There is no task too big for us to handle.

How are you different from the competition?

As our plan says, we do offer truly unlimited tasks. You can assign any type of WP tasks that you want without any time constraints. Our plans are not limited to only the support and maintenance of websites. We also include new site development, plugin customization, plugin development, custom theme creation, data migration, server setup, and custom fields.

After building our web agency in both Boston and Ahmedabad, India, we wanted to find a way to help other agencies. So we took our team of highly qualified WordPress developers and launched a white-label WordPress partner program for growing agencies. It was a huge success, and we were able to deliver results on time every time to our partner agencies.

Inspired by the success of our white label WP program, we launched UnlimitedWP to help more agencies grow. For some agencies, we are the core dev team for all things WordPress, and for some, we are on the bench and ready to get tasks done.

Will you support more sites than mentioned on my plan?

Of course! You are welcome to upgrade to one of our larger plans. For more than 100 websites to support and maintain per month, contact us for more details.

What kinds of websites do you help with?

We are 100% focused on helping those with WordPress websites of all shapes and sizes, including personal websites, small business websites, large scale websites, membership, WooCommerce/eCommerce, and e-Learning sites. Our team has experience working on over 500+ different types of WordPress sites. If you require support with Shopify sites, kindly reach out to your assigned project manager and we might also provide support with Shopify after reviewing the project needs and availability of the team.

How to place orders of a new website build or a larger project?

We have created a project coding brief template that covers areas such as client info, asset sharing, plugin preferences, deadline, functionality notes, page designs, and plugin license. Our coding brief has been tested with over 100+ projects to ensure it’s the best effective way to transfer your project discovery notes over to our team in one standard format.

Once the project brief is filled out and reviewed, our team will create each page or significant areas of the website as separate tasks in our PM tool. We will get started working on the task based on priority and offer daily comments on tasks.

We have a different version of a brief coding template for woocommerce based e-commerce websites.

Do you help with the monthly maintenance of my client websites?

Website retainers and WP Care Plans are an essential part of the agency’s offerings. It helps to ensure your client websites are secure, updated, backed up, not broken, and ready to generate leads and support marketing activities.

We have crafted dedicated systems and processes to support the monthly maintenance of WP websites. Check out our WP Care plan page for more details. You could also request for on-going maintenance to your project manager under the development plan if you prefer to use your tools and systems.

I have multiple clients and tasks, how does that work?

We can assist you with managing multiple clients and tasks. We have a project management tool wherein you could create tasks for different clients and set the priority order basis on which our team would work and provide daily updates. If you already have a project management tool established within your organization, our project manager will work within your systems and workflow to help you manage clients and their tasks.

How many revisions do I get?

There is no limitation on the number of revisions you can get for any given task. Our team of developers and designers are dedicated to providing you 100% work satisfaction.

How do I share confidential information of websites like credentials and account details?

We use LastPass for sharing site credentials and account details, which is much more secure and manageable across teams compared to sharing it via emails, texts, or comments. You can share all the credentials to our LastPass account id: [email protected]. We usually need the WordPress admin credentials and FTP account details to work on any project.

Do you offer any SEO services?

We can help with all SEO of your website except the content. We can also help make recommendations regarding SEO tools within WordPress and help you set those tools on your website

What are your hours? Where are you located?

We have offices in Boston, USA, and Ahmedabad, India. All of our development tasks are carried out from 12:30 AM to 9:30 AM (EST time zone), so you have all your tasks completed and ready to share with your clients every morning. Your assigned Project Manager will be working during your timezone to collaborate better with you. Project Managers work during 5:30 AM to 3:00 PM (EST time zone).

Do you offer phone support?

Yes, we do. You can always schedule a call with your dedicated Project Manager to discuss any tasks or projects. We use Zoom for voice and video conferencing.

What happens once I sign up?

Once you sign up, you will receive an email within 1 hour from our side with all the onboarding details and access to our PM tool which would help you get started quickly and assign the tasks. Your account manager would introduce you to your dedicated project manager and would request an onboarding call within 12 hours of signup.

How can I upgrade or downgrade my plan?

Our goal is to be more accommodating to your changing needs rather than locking you down to any plans. You can downgrade when you do not need the help and upgrade when there is a surge in demand.

  • Upgrade: You can log in to our PM Tool and choose to upgrade your plan anytime. Your next billing date will remain the same, and you will be charged prorated (partial period) to be upgraded on a new plan till the next billing date.

Example: You purchased a STARTER plan on April 15th, and your next billing renewal date is on May 15th. You can choose to upgrade to a PRO plan on May 7th. You will be charged prorated to be on PRO from May 7th to 15th. Your next billing date will remain May 15th the same as before. On May 15th, you will be charged for the PRO plan.

  • Downgrade: You can log in to our PM Tool and choose to downgrade your plan at any time. You will not be issued a refund, but instead, you would get credit on your next month’s bill payment.

Example: You purchased a PRO plan on April 15th, and your billing renewal date is on May 15th. You can choose to downgrade to the STARTER plan on May 7th. You will not be refunded, and your billing date would remain the same, instead, the amount would be credited to your next bill due on May 15th and you will be charged for the STARTER plan minus the credit amount for the period of May 7th to May 15th.

How will I be billed?

Your credit card will automatically be billed each month, for the amount of your plan(s), on the day that you signed up.

What is your refund policy?

We have a 14-day risk free period to test our services during sign up. If you do not wish to proceed with our services, a refund will be issued for your order on request.

How can I change or cancel my plan after signup? Is there any lock-in contracts or hidden fees?

There are no lock-in contracts, and all of our plans are month-to-month, which means you can cancel any time before the start of your next billing cycle. We also have no hidden fees or overages. You can see a list of everything that is included in each plan on our pricing page.

Where can I get more information?

For any other queries not covered in FAQ, you can always write to us at [email protected] or schedule a demo call with us.

What other things do I need to know to work with you?

We have done our best to describe all frequently asked questions on this list. You can always schedule a demo call with us to learn more.

On our PM tool, we provide all important information and links right on the dashboard, such as links to the google drive shared folder, monthly website maintenance checklist, sample project coding brief, and tutorials. If you wish to onboard your dedicated project manager from UnlimitedWP to your workflow, you can easily do with with scheduling a call with your project manager.

Can we hire UnlimitedWP for a one-time project?

Yes, you can sign up for any of our Dev plans and cancel the plan upon the project completion or you can sign up for the bucket plan (with one-year validity) for one-time projects.

What is covered under Shopify support?

We’re excited to announce that we’ve expanded our development plans to include Shopify support. Our Shopify services are designed to help you keep your store up-to-date and looking great. Here’s what we can do for you:

  • Updating Content: Need to refresh your product listings, blog posts, or any other content on your site? We’ve got you covered.
  • Customizing Liquid Templates: If you’re looking to tweak the look and feel of your Shopify store, our team can customize your Liquid templates to match your brand’s vibe.
  • Design Changes: Whether it’s updating your homepage layout, adding new banners, or making small tweaks to improve user experience, we’re here to help your store shine.

Please note, while we’re here to support your Shopify store’s content, templates, and design, our services do not extend to building Shopify sites from scratch or developing new functionalities within Shopify. These services focus on enhancing and maintaining your existing store to ensure it performs at its best.

How do I request work and get updates on work in progress?

We’ve designed a more flexible way for you to collaborate with us. You have two options to choose from: Integrate with Your System: If you already have a project management system in place, you can onboard your assigned project manager into your system. They’ll seamlessly adapt to your workflow. When you need WordPress tasks done, simply submit them within your project management environment. All communication about the tasks, updates, and delivery notifications will smoothly occur within your chosen system. Use Our Custom PM Tool: Alternatively, you can opt to use our custom project management (PM) tool. It’s easy to use and tailored to your needs. Submit your WordPress tasks within this tool. All communication, updates, and notifications will continue to be handled within our PM tool. You can get a glimpse of how it works by checking out our demo here. And, don’t worry – you’ll still receive email notifications for task updates. No matter which route you select, collaboration remains efficient. You input tasks, and we take care of the rest. We’ll provide daily progress comments, update you upon task completion, and eagerly await your feedback. For more detailed information about different types of tasks, such as new website development, monthly maintenance (including tips on creating WP Care Plans for your clients), and support services, explore our FAQ section.