Frequently Asked Questions

Yes, you can create and assign an unlimited amount of tasks to our WP Experts. We’ll handle one task at a time. Once the task on hand is complete, we’ll proceed with the next task. Unlike our market competitors, we do not limit the type of task or time limit for each task.

For our internal management of the team and to be fair with all clients, on the pricing page, we have provided a general range of time in hours WordPress developers spend on your tasks per day.

We’re fair, and we’ve found our monthly clients are as well. We support a reasonable number of tasks per client, and we will let you know if you’re stretching the friendship.

Every website is different, depending on the number of pages, complexity of the design, third party integrations, custom theme vs. using page builders, and functionalities outside of WordPress core. We have dedicated testers in our team who test work before delivery, which also adds to the timeline. We can only give ballpark estimates from our experience.

• You can get two landing pages developed in one week of a starter plan.

• Typically a five unique template page website takes 3 weeks on our Pro package.

• Custom designed sites with a custom theme and custom field (ACFPro) typically takes 3 weeks on our Business plan.

You can send us any type of task that is related to WordPress, Design, SEO, PPC, and Shopify. Tasks within WordPress can be, for example, new website development, customization requests, debugging, resolving conflicts with other plugins, fixing bugs, site security, theme updates, plugin updates, content migration, website migration, On-Page SEO, and working with page builders.

For Shopify, we can help with new website development, configuration, integration and connection with 3rd party platforms. Any task requiring custom Shopify application build will be out of scope.

You can check the full lists of different services you can access with your plan here. We do not restrain our clients on the type of development task they can assign.

We primarily work with web and digital agencies, contractors, consultants and freelancers. Our typical agency partner has at least 3 active clients.

Our agency partners choose to work with us because either they are time-strapped or need more expert WP resources on their team.

That depends. To help you understand how UnlimitedWP can free up your time, we have listed some examples of the small, medium, large, and new/redesign of website tasks on the pricing table under “Sample Tasks”. Small and medium tasks have a typical turnaround time of 24-48 hours, and the type of task determines it. There is no task too big for us to handle.

As our plan says, we do offer truly unlimited tasks. You can assign any type of WP tasks that you want without any time constraints. Our plans are not limited to only the support and maintenance of websites. We also include new site development, plugin customization, plugin development, custom theme creation, data migration, server setup, and custom fields.

After building our web agency in both Boston and Ahmedabad, India, we wanted to find a way to help other agencies. So we took our team of highly qualified WordPress developers and launched a white-label WordPress partner program for growing agencies. It was a huge success, and we were able to deliver results on time every time to our partner agencies.

Inspired by the success of our white label WP program, we launched UnlimitedWP to help more agencies grow. For some agencies, we are the core dev team for all things WordPress, and for some, we are on the bench and ready to get tasks done.

Of course! You are welcome to upgrade to one of our larger plans. For more than 100 websites to support and maintain per month, contact us for more details.

We are 100% focused on helping those with WordPress websites of all shapes and sizes, including personal websites, small business websites, large scale websites, membership, WooCommerce/eCommerce, and e-Learning sites. Our team has experience working on over 500+ different types of WordPress sites. If you require support with Shopify sites, kindly reach out to your assigned project manager and we might also provide support with Shopify after reviewing the project needs and availability of the team.

We have created a project coding brief template that covers areas such as client info, asset sharing, plugin preferences, deadline, functionality notes, page designs, and plugin license. Our coding brief has been tested with over 100+ projects to ensure it’s the best effective way to transfer your project discovery notes over to our team in one standard format.

Once the project brief is filled out and reviewed, our team will create each page or significant areas of the website as separate tasks in our PM tool. We will get started working on the task based on priority and offer daily comments on tasks.

We have a different version of a brief coding template for woocommerce based e-commerce websites.

Website retainers and WP Care Plans are an essential part of the agency's offerings. It helps to ensure your client websites are secure, updated, backed up, not broken, and ready to generate leads and support marketing activities.

We have crafted dedicated systems and processes to support the monthly maintenance of WP websites. Check out our WP Care plan page for more details. You could also request for on-going maintenance to your project manager under the development plan if you prefer to use your tools and systems.

We can assist you with managing multiple clients and tasks. We have a project management tool wherein you could create tasks for different clients and set the priority order basis on which our team would work and provide daily updates. If you already have a project management tool established within your organization, our project manager will work within your systems and workflow to help you manage clients and their tasks.

There is no limitation on the number of revisions you can get for any given task. Our team of developers and designers are dedicated to providing you 100% work satisfaction.

We use LastPass for sharing site credentials and account details, which is much more secure and manageable across teams compared to sharing it via emails, texts, or comments. You can share all the credentials to our LastPass account id: [email protected]. We usually need the WordPress admin credentials and FTP account details to work on any project.

We can help with all SEO of your website except the content. We can also help make recommendations regarding SEO tools within WordPress and help you set those tools on your website.

We have offices in Boston, USA, and Ahmedabad, India. All of our development tasks are carried out from 12:30 AM to 9:30 AM (EST time zone), so you have all your tasks completed and ready to share with your clients every morning. Your assigned Project Manager will be working during your timezone to collaborate better with you. Project Managers work during 5:30 AM to 3:00 PM (EST time zone).

Yes, we do. You can always schedule a call with your dedicated Project Manager to discuss any tasks or projects. We use Zoom for voice and video conferencing.

Once you sign up, you will receive an email within 1 hour from our side with all the onboarding details and access to our PM tool which would help you get started quickly and assign the tasks. Your account manager would introduce you to your dedicated project manager and would request an onboarding call within 12 hours of signup.

Our goal is to be more accommodating to your changing needs rather than locking you down to any plans. You can downgrade when you do not need the help and upgrade when there is a surge in demand.

• Upgrade: You can log in to our PM Tool and choose to upgrade your plan anytime. Your next billing date will remain the same, and you will be charged prorated (partial period) to be upgraded on a new plan till the next billing date.

Example: You purchased a STARTER plan on April 15th, and your next billing renewal date is on May 15th. You can choose to upgrade to a PRO plan on May 7th. You will be charged prorated to be on PRO from May 7th to 15th. Your next billing date will remain May 15th the same as before. On May 15th, you will be charged for the PRO plan.

• Downgrade: You can log in to our PM Tool and choose to downgrade your plan at any time. You will not be issued a refund, but instead, you would get credit on your next month's bill payment.

Example: You purchased a PRO plan on April 15th, and your billing renewal date is on May 15th. You can choose to downgrade to the STARTER plan on May 7th. You will not be refunded, and your billing date would remain the same, instead, the amount would be credited to your next bill due on May 15th and you will be charged for the STARTER plan minus the credit amount for the period of May 7th to May 15th.

Your credit card will automatically be billed each month, for the amount of your plan(s), on the day that you signed up.

We have a 14-day risk free period to test our services during sign up. If you do not wish to proceed with our services, a refund will be issued for your order on request.

There are no lock-in contracts, and all of our plans are month-to-month, which means you can cancel any time before the start of your next billing cycle. We also have no hidden fees or overages. You can see a list of everything that is included in each plan on our pricing page.

For any other queries not covered in FAQ, you can always write to us at [email protected] or schedule a demo call with us.

We have done our best to describe all frequently asked questions on this list. You can always schedule a demo call with us to learn more.

On our PM tool, we provide all important information and links right on the dashboard, such as links to the google drive shared folder, monthly website maintenance checklist, sample project coding brief, and tutorials. If you wish to onboard your dedicated project manager from UnlimitedWP to your workflow, you can easily do with with scheduling a call with your project manager.

Yes, you can sign up for any of our Dev plans and cancel the plan upon the project completion or you can sign up for the bucket plan (with one-year validity) for one-time projects.

After you have purchased your support plan, you will be requested to share the WordPress admin credentials and file access securely over LastPass. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with UnlimitedWP.

We will also request to share information regarding customized plugins where we need to be extra careful before making updates.

Routine site updates are performed on live site directly. Once you signup with a site which had not been updated for a long time or if there is a major update released by plugin, theme or WordPress, we would do the update on staging first and then after your approval, the updates are performed on the live site.

WordPress Multisite and Multi-network is not supported on Care site addon. We would require a thorough understanding of your existing setup and configuration in order to start with the maintenance and updates of the sites. Please reach out to us at [email protected] to discuss about the maintenance of Multsite.

We continuously monitor all the sites that have an active Care site add-on subscription. We use a Malware scanner from our security partner, BlogVault to monitor the sites. If the malware is detected, our technical support team will manually review for all such instances to make sure those alarms are not false positive. In an event when there is an actual security issue on the site, our goal is to respond and mitigate the issue immediately within business hours. Security concerns will be taken upon with the highest priority over any other development or support tasks, company-wide.

For the instances where the site is hacked to an extent where malware removal tools do not help and manual cleaning is required, we will use your 30 minutes allocated per month towards manual cleanup. In the instance of deep infection where a longer time is required, you can signup for our development support packages for site cleaning.

We do our very best to keep any of your site’s functionality from failing. We take a full backup of your site before performing cleanup. In instances when your site’s functionalities fail, we urge you to reach out to our Support team. We are here to help.

All your website support plans will be managed under one monthly subscription. Our website will charge you monthly from the date you signed up for the first time and the total amount for all your subscriptions will be charged during the renewal. You can always visit the “Manage Subscriptions" page on our PM tool to find more details on a number of active support plans.

Yes, the reports generated for the sites are made completely white label with your company Logo and Name on the reports.

Our white label reports include backup, security, uptime and performance report. 

Yes, we have a white label PM tool for which we can provide an access to your clients. Your clients will never see any of our team members and will still be able to create tickets/tasks for us. We will share the updates on the task comments. It is up to you if you would like our comments to be visible to your clients or you can just copy and paste the same comment for your clients from your account. All your comments will always be visible to our team and your clients.

No! We’ll work with any website regardless of where it’s hosted. That being said, for the sites hosting on AWS, Pantheon, Azure, and Google Cloud, an additional $15/month is charged.

Also, we may not be able to achieve your speed and security goals on shared hosting with limitations by hosting providers on shared hosting.

We backup your website daily, automatically. Backups of the past 90 days are retained and can be used to restore the previous version of the site.

We typically expect a site to use up to 5GB of space. However, if you have a larger site, please let us know. If it is for fair use, we will make an exception (at no additional charge). We are currently supporting customers having sites spanning 6+ GBs of data.

We do not limit the backup storage. Our backups are taken incrementally so files that have been updated since the last backup are only backed up again, rather than taking a new backup of entire site files and database again. 

No, Website backups are not taken in real time. All the backups are taken on a fixed time daily.

We work on the IP level and hence are not able to scan for injection.

We can not guarantee a site protection however we guarantee that we’ll do everything in our power to protect your website from the likes of brute force attacks, hackers, bot attacks and the rest. Firewall will help block any sort of unwanted traffic to your website and login protection will help prevent any kind of brute force attempt to access your website. 

At UnlimitedWP, we use the premium service of WPRemote to scan websites. All sites are auto-scanned once every 24 hours. You can request on-demand scanning by creating a task for it.

We scan the entire site including files as well as the database.

UnlimitedWP uses paid Malcare (third-party) service and paid version of iThemes Security plugin to protects against vulnerabilities, however, there are certain vulnerabilities that the Firewall cannot protect against, hence we recommend that you keep your WordPress site fully updated all the time.

We back up everything in your WordPress site incrementally and completely – Including posts, pages, files, themes, images, etc. A WordPress site consists of 2 parts: Database – We back up the complete database. Files – We back up all the files within your core WordPress folders (wp-content, wp-includes, and wp-admin). This strategy ensures that we do not miss anything on your site.

We ignore files generated by other backup plugins, cache files, and log files as they do not add any value to the backup. Backing them up would put unnecessary strain on your site and also cause issues at the time of restoration.

We keep backup of site from past 90 days.

Yes, you can. Let us know the time of the backup and we will schedule the backups for the time requested. Normally, we set your local night time hours for backup. 

We support up to 40 unique page sites on our Care site add-on.

Unique Page: In WordPress, each uniquely designed template page can be used to create more pages with different copy. Blog final page is an example of a unique page where all pages have the same design but different copy and images. Another example is service pages. You can have 10 service pages but they all can have one unique page layout.

After we make any updates to your site, our QA team reviews one page of each unique page of your site to ensure it looks and operates as before. More unique pages equal to more work after each update.

We charge an additional $5 per month per 10 more unique pages per site.

Additionally, websites that have user logins and orders due to eCommerce, memberships, LMS, etc generally are larger sites with more third-party plugins and require extra time to maintain. We will audit your site and update you if you are required to pay extra. On average such sites will incur an additional $15-$30 per month cost.

We do not work with HIPPA complaints sites.

We do not work with multi-site network sites.

We keep your site maintained each month and on top of that, you receive 30 minutes of development work time. This time can be used towards the following:

• Restore site from backup
• Copy edits
• Site cleanup
• Troubleshooting
• Bug Solving

We run an on-page SEO and a Core Web Vital audit of your site each month and send you a white-label report that you can share with your client.

On-page SEO audit covers issues and opportunities from SEO criteria like the meta title and description issues, image issues, content issues, robot.txt, heading tags, broken links, and schema.

Core Web Vital audit covers site speed performance issues of the website. We uncover blocking issues that are directly impacting your website loading speed and passing Google's core web vital test.

Yes, we can. We have our own internal set processes and SOPs that our team follows for the best ROI. However, we are flexible in understanding your processes and following them.

Yes, you can request additional help on the website on our Starter Development package. Our development package can be used on multiple websites. This is perfect when you need help beyond what our site add-ons offer. You will receive daily expert development resources to help you with anything WordPress.

List of things we can help you with.

Depending on the site's size, the timeframe will vary. But most probably, we will set up and configure Google Analytics, Google Tag Manager, sitemap, robots.txt, and fix SEO issues during the first month. The remaining items will be addressed in the months to come.

To get started, we need the following:

1. Site Admin and FTP access: share it on [email protected] LastPass account.  
2. Google Analytics: share access to the site property on [email protected].
3. Google Search Console: share access to the site property on [email protected].
4. Google Tag Manager: share access to the site property on [email protected].

Each month, you'll receive a white-label SEO audit report (PDF format) with your agency's logo and selected keyword ranking sheet.

In the first two weeks, we will cover the SEO audit report, keywords search, sitemap.xml changes, robots.txt optimization, pingbacks and trackbacks, Competitor Analysis, Setup Pingbacks and Trackbacks, Google analytics, and GTM setup.

Later on, in the 3rd and 4th week, we will start with SEO issues like heading tag optimization, broken link error fixes, title-meta description modifications, Canonical URLs, Schema (Rich Snippets), and image alt tags improvement. 

Lastly, we would send an updated SEO audit report with remarks and status to compare every month, followed by recurring tasks. 

Upon reviewing the site, we recommend free/paid SEO plugins like Yoast SEO or RankMath.  If the SEO plugin is already installed, we will use it only for setup and configuration changes. We will primarily use the 301 redirection plugin and Schema Markup Validator Tool for schema verification.

No

You will get the Aggregate rating and FAQ schema; for the FAQ schema, you must provide our question and answer.

No

Yes, we do.

We keep your site optimized each month and on top of that, you receive 2 hours of development work time. This time can be used towards the following:

• Copy edits
• Troubleshooting
• Bug Solving
• Adding small feature
• Adding blog posts

We help with the speed optimization of all types of WordPress websites.

There is no magic bullet for increasing page load speed. It is skilled manual work along with the use of required plugins depending on the site. First, we audit each website manually to find the root cause of slowness. We perform work depending on what we find during the audit.

There are some websites where the scope of improvement is very little. Examples: Site with more than 20 plugins installed, sites hosted on low capacity shared servers, sites using bulky custom queries that are essential for site operation, woocommerce stores that have gotten slower over time due to thousands of products and orders. These types of websites are hard to near impossible to work with when it comes to speed optimization.

In such cases, we will offer our recommendations after the initial audit and give a full refund.

We spend up to 8 hours per month performing site speed optimization. Any pending work will be continued on to the next month.

Yes, it is. Site optimization is not a one-time task. Each month we perform site speed optimization tasks to ensure your website is performing at its best.

Larger sites take longer to perform complete site optimization. With new updates and changes being done to the website, optimization tasks are required to run again.

That being said, there is no long-term commitment and you can cancel anytime after the first month.

Yes, you can request additional help on the website on our Starter Development package. Our development package can be used on multiple websites. This is perfect when you need help beyond what our site add-ons offer. You will receive daily expert development resources to help you with anything WordPress.

List of things we can help you with.

No, we do not provide CDN service but we can help you configure it properly from your existing providers such as Cloudflare and Sucuri.