Development Plan FAQs
How do I request work and get updates on work in progress?
Can I really have unlimited tasks?
Yes, you can create and assign an unlimited amount of tasks to our WP Experts. We’ll handle one task at a time. Once the task on hand is complete, we’ll proceed with the next task. Unlike our market competitors, we do not limit the type of task or time limit for each task.
For our internal management of the team and to be fair with all clients, on the pricing page, we have provided a general range of time in hours WordPress developers spend on your tasks per day.
We’re fair, and we’ve found our monthly clients are as well. We support a reasonable number of tasks per client, and we will let you know if you’re stretching the friendship.
How long does it take to get one website done?
Every website is different, depending on the number of pages, complexity of the design, third party integrations, custom theme vs. using page builders, and functionalities outside of WordPress core. We have dedicated testers in our team who test work before delivery, which also adds to the timeline. We can only give ballpark estimates from our experience.
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You can get two landing pages developed in one week of a starter plan.
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Typically a five unique template page website takes 3 weeks on our Pro package.
- Custom designed sites with a custom theme and custom field (ACFPro) typically takes 3 weeks on our Business plan.
What type of tasks can I assign?
You can send us any type of tasks that are related to WordPress. Tasks can be, for example, new website development, customization requests, debugging, resolving conflicts with other plugins, fixing bugs, site security, theme updates, plugin updates, content migration, website migration, On-Page SEO, working with page builders.
You can check the full lists of different services you can access with your plan here. We do not restrain our clients on the type of development task they can assign.
Who is our ideal client?
We primarily work with web and digital agencies, contractors, consultants and freelancers. Our typical agency partner has at least 3 active clients.
Our agency partners choose to work with us because either they are time-strapped or need more expert WP resources on their team.
How long does it take to complete a task?
That depends. To help you understand how UnlimitedWP can free up your time, we have listed some examples of the small, medium, large, and new/redesign of website tasks on the pricing table under “Sample Tasks”. Small and medium tasks have a typical turnaround time of 24-48 hours, and the type of task determines it. There is no task too big for us to handle.
How are you different from the competition?
As our plan says, we do offer truly unlimited tasks. You can assign any type of WP tasks that you want without any time constraints. Our plans are not limited to only the support and maintenance of websites. We also include new site development, plugin customization, plugin development, custom theme creation, data migration, server setup, and custom fields.
After building our web agency in both Boston and Ahmedabad, India, we wanted to find a way to help other agencies. So we took our team of highly qualified WordPress developers and launched a white-label WordPress partner program for growing agencies. It was a huge success, and we were able to deliver results on time every time to our partner agencies.
Inspired by the success of our white label WP program, we launched UnlimitedWP to help more agencies grow. For some agencies, we are the core dev team for all things WordPress, and for some, we are on the bench and ready to get tasks done.
Will you support more sites than mentioned on my plan?
Of course! You are welcome to upgrade to one of our larger plans. For more than 100 websites to support and maintain per month, contact us for more details.
Can we hire UnlimitedWP for a one-time project?
Yes, you can sign up for any of our Dev plans and we can help you with one-time project development.
What kinds of websites do you help with?
We are 100% focused on helping those with WordPress websites of all shapes and sizes, including personal websites, small business websites, large scale websites, membership, WooCommerce/eCommerce, and e-Learning sites. Our team has experience working on over 500+ different types of WordPress sites
Care (Maintenance) Add-on FAQs
With additional 30 minutes per month, what type of tasks you can help with?
We keep your site maintained each month and on top of that, you receive 30 minutes of development work time. This time can be used towards the following:
- Restore site from backup
- Copy edits
- Site cleanup
- Troubleshooting
- Bug Solving
Are there any extra charges for a large websites?
We support up to 40 unique page sites on our Care site add-on.
Unique Page: In WordPress, each uniquely designed template page can be used to create more pages with different copy. Blog final page is an example of a unique page where all pages have the same design but different copy and images. Another example is service pages. You can have 10 service pages but they all can have one unique page layout.
After we make any updates to your site, our QA team reviews one page of each unique page of your site to ensure it looks and operates as before. More unique pages equal to more work after each update.
We charge an additional $5 per month per 10 more unique pages per site.
Additionally, websites that have user logins and orders due to eCommerce, memberships, LMS, etc generally are larger sites with more third-party plugins and require extra time to maintain. We will audit your site and update you if you are required to pay extra. On average such sites will incur an additional $15-$30 per month cost.
We do not work with HIPPA complaints sites.
We do not work with multi-site network sites.
How often do you backup my website?
We backup your website daily, automatically. Backups of the past 90 days are retained and can be used to restore the previous version of the site.
Do you scan my website for malware?
At UnlimitedWP, we use the premium service of WPRemote to scan websites. All sites are auto-scanned once every 24 hours. You can request on-demand scanning by creating a task for it.
We scan the entire site including files as well as the database.
Do you offer 24/7 technical support?
Our technical support hours are from 12:30 AM to 10:30 AM Eastern Time, Monday to Friday. Any support tickets submitted during off-hours are immediately attended to during our regular support hours.
Will your plans stop hackers from exploiting vulnerabilities?
UnlimitedWP uses paid Malcare (third-party) service and paid version of iThemes Security plugin to protects against vulnerabilities, however, there are certain vulnerabilities that the Firewall cannot protect against, hence we recommend that you keep your WordPress site fully updated all the time.
What is included/excluded in the backups?
We back up everything in your WordPress site incrementally and completely – Including posts, pages, files, themes, images, etc. A WordPress site consists of 2 parts: Database – We back up the complete database. Files – We back up all the files within your core WordPress folders (wp-content, wp-includes, and wp-admin). This strategy ensures that we do not miss anything on your site.
We ignore files generated by other backup plugins, cache files, and log files as they do not add any value to the backup. Backing them up would put unnecessary strain on your site and also cause issues at the time of restoration.
What details are required to setup support on my website?
After you have purchased your support plan, you will be requested to share the WordPress admin credentials and file access securely over LastPass. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with UnlimitedWP.
We will also request to share information regarding customized plugins where we need to be extra careful before making updates.
Do you guarantee my website won’t get compromised?
We can not guarantee a site protection however we guarantee that we’ll do everything in our power to protect your website from the likes of brute force attacks, hackers, bot attacks and the rest. Firewall will help block any sort of unwanted traffic to your website and login protection will help prevent any kind of brute force attempt to access your website.
How many backups are retained?
We keep backup of site from past 90 days.
Growth Plan FAQs
Do you guarantee that my website’s speed score will reach 90+?
We can optimize your website to get 90+ speed score in Google’s and other Page Speed tools. However there are factors beyond our control which may make it not possible to achieve the desired score. These factors include theme (old theme, bulky premium theme, unsolvable root cause within theme ), hosting (shared hosting, slow host, not adequate space or bandwidth), page weight, network conditions and heavy customizations which could break site upon optimization. In this case, we will do our best to get the best possible score and provide helpful recommendations.
Do you support woo-commerce store optimization?
Yes, we do.
With additional 2 hours per month, what type of tasks you can help with?
We keep your site optimized each month and on top of that, you receive 2 hours of development work time. This time can be used towards the following:
- Copy edits
- Troubleshooting
- Bug Solving
- Adding small feature
- Adding blog posts
Are there any limitations?
We help with the speed optimization of all types of WordPress websites.
There is no magic bullet for increasing page load speed. It is skilled manual work along with the use of required plugins depending on the site. First, we audit each website manually to find the root cause of slowness. We perform work depending on what we find during the audit.
There are some websites where the scope of improvement is very little. Examples: Site with more than 20 plugins installed, sites hosted on low capacity shared servers, sites using bulky custom queries that are essential for site operation, woocommerce stores that have gotten slower over time due to thousands of products and orders. These types of websites are hard to near impossible to work with when it comes to speed optimization.
In such cases, we will offer our recommendations after the initial audit and give a full refund.
How many hours do you spend each month on my website?
We spend up to 8 hours per month performing site speed optimization. Any pending work will be continued on to the next month.
Is this a monthly service?
Yes, it is. Site optimization is not a one-time task. Each month we perform site speed optimization tasks to ensure your website is performing at its best.
Larger sites take longer to perform complete site optimization. With new updates and changes being done to the website, optimization tasks are required to run again.
That being said, there is no long-term commitment and you can cancel anytime after the first month.
Do you offer CDN services?
No, we do not provide CDN service but we can help you configure it properly from your existing providers such as Cloudflare and Sucuri.
What if I need extra hours of help on my website?
Yes, you can request additional help on the website on our Starter Development package. Our development package can be used on multiple websites. This is perfect when you need help beyond what our site add-ons offer. You will receive daily expert development resources to help you with anything WordPress.
List of things we can help you with.
Optimize (Speed Optimization) Add-on FAQs
Do you guarantee that my website’s speed score will reach 90+?
We can optimize your website to get 90+ speed score in Google’s and other Page Speed tools. However there are factors beyond our control which may make it not possible to achieve the desired score. These factors include theme (old theme, bulky premium theme, unsolvable root cause within theme ), hosting (shared hosting, slow host, not adequate space or bandwidth), page weight, network conditions and heavy customizations which could break site upon optimization. In this case, we will do our best to get the best possible score and provide helpful recommendations.
Do you support woo-commerce store optimization?
Yes, we do.
With additional 2 hours per month, what type of tasks you can help with?
We keep your site optimized each month and on top of that, you receive 2 hours of development work time. This time can be used towards the following:
- Copy edits
- Troubleshooting
- Bug Solving
- Adding small feature
- Adding blog posts
Are there any limitations?
We help with the speed optimization of all types of WordPress websites.
There is no magic bullet for increasing page load speed. It is skilled manual work along with the use of required plugins depending on the site. First, we audit each website manually to find the root cause of slowness. We perform work depending on what we find during the audit.
There are some websites where the scope of improvement is very little. Examples: Site with more than 20 plugins installed, sites hosted on low capacity shared servers, sites using bulky custom queries that are essential for site operation, woocommerce stores that have gotten slower over time due to thousands of products and orders. These types of websites are hard to near impossible to work with when it comes to speed optimization.
In such cases, we will offer our recommendations after the initial audit and give a full refund.
How many hours do you spend each month on my website?
We spend up to 8 hours per month performing site speed optimization. Any pending work will be continued on to the next month.
Is this a monthly service?
Yes, it is. Site optimization is not a one-time task. Each month we perform site speed optimization tasks to ensure your website is performing at its best.
Larger sites take longer to perform complete site optimization. With new updates and changes being done to the website, optimization tasks are required to run again.
That being said, there is no long-term commitment and you can cancel anytime after the first month.
Do you offer CDN services?
No, we do not provide CDN service but we can help you configure it properly from your existing providers such as Cloudflare and Sucuri.
What if I need extra hours of help on my website?
Yes, you can request additional help on the website on our Starter Development package. Our development package can be used on multiple websites. This is perfect when you need help beyond what our site add-ons offer. You will receive daily expert development resources to help you with anything WordPress.
List of things we can help you with.
