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How do I request work and get updates on work in progress?

All WordPress work tasks can be submitted to our custom project management (PM) tool. All tasks related communication, updates and delivery notifications will also be made within our PM tool. You can check out a demo of our PM tool here to learn more. You will also receive an email notification about the task updates.

You add tasks to our PM tool, and we get those tasks done with daily comments on progress, completion, and feedback. Continue reading other FAQ’s to learn more about different types of tasks, including new website development, monthly maintenance (how to build WP Care Plans for your clients), and support.

Can I really have unlimited tasks?

Yes, you can create and assign an unlimited amount of tasks to our WP Experts. We’ll handle one task at a time. Once the task on hand is complete, we’ll proceed with the next task. Unlike our market competitors, we do not limit the type of task or time limit for each task.

For our internal management of the team and to be fair with all clients, on the pricing page, we have provided a general range of time in hours WordPress developers spend on your tasks per day.

We’re fair, and we’ve found our monthly clients are as well. We support a reasonable number of tasks per client, and we will let you know if you’re stretching the friendship.

How long does it take to get one website done?

Every website is different, depending on the number of pages, complexity of the design, third party integrations, customer theme vs. using page builders, and functionalities outside of WordPress core. We have dedicated testers in our team who test work before delivery, which also adds to the timeline. We can only give ballpark estimates from our experience.

  • Typically a five unique template page website takes 3 weeks on our Pro package.
  • You can get two landing pages developed in one week of a starter plan.
  • Custom designed sites with a custom theme and custom field (ACFPro) typically takes 3 weeks on our Business plan.
Can we hire UnlimitedWP for a single one time project?

Yes, you can. You can sign up for any of our plans and we can help you with one time project development. You can cancel your subscription once the project is delivered.

What type of tasks can I assign?

You can send us any type of tasks that are related to WordPress. Tasks can be, for example, new website development, customization requests, debugging, resolving conflicts with other plugins, fixing bugs, site security, theme updates, plugin updates, content migration, website migration, On-Page SEO, working with page builders.

You can check the full lists of different services you can access with your plan here. We do not restrain our clients on the type of development task they can assign.

Who is your ideal client?

We primarily work with web and digital agencies, contractors, consultants and freelancers. Our typical agency partner has at least 3 active clients.

Our agency partners choose to work with us because either they are time-strapped or need more expert WP resources on their team.

How long does it take to complete a task?

That depends. To help you understand how Unlimited WP can free up your time, we have listed some examples of the small, medium, large, and new/redesign of website tasks on the pricing table under “Sample Tasks”. Small and medium tasks have a typical turnaround time of 24-48 hours, and the type of task determines it. There is no task too big for us to handle.

How are you different from the competition?

As our plan says, we do offer truly unlimited tasks. You can assign any type of WP tasks that you want without any time constraints. Our plans are not limited to only the support and maintenance of websites. We also include new site development, plugin customization, plugin development, custom theme creation, data migration, server setup, and custom fields.

After building our web agency in both Boston and Ahmadabad, India, we wanted to find a way to help other agencies. So we took our team of highly qualified WordPress developers and launched a white-label WordPress partner program for growing agencies. It was a huge success, and we were able to deliver results on time every time to our partner agencies. 

Inspired by the success of our white label WP program, we launched UnlimitedWP to help more agencies grow. For some agencies, we are the core dev team for all things WordPress, and for some, we are on the bench and ready to get tasks done. 

Will you support more sites than mentioned on my plan?

Of course! You are welcome to upgrade to one of our larger plans. For more than 100 websites to support and maintain per month, contact us for more details.

What kinds of websites do you help with?

We are 100% focused on helping those with WordPress websites of all shapes and sizes, including personal websites, small business websites, large scale websites, membership, WooCommerce/eCommerce, and e-Learning sites. Our team has experience working on over 500+ different types of WordPress sites.

How to place orders of a new website build or a larger project?

We have created a project coding brief template that covers areas such as client info, asset sharing, plugin preferences, deadline, functionality notes, page designs, and plugin license. Our coding brief has been tested with over 100+ projects to ensure it's the best effective way to transfer your project discovery notes over to our team in one standard format.

Once the project brief is filled out and reviewed, our team will create each page or significant areas of the website as separate tasks in our PM tool. We will get started working on the task based on priority and offer daily comments on tasks.

*We have a different version of a brief coding template for woocommerce based e-commerce websites.

Do you help with the monthly maintenance of my client websites?

Website retainers and WP Care Plans are an essential part of the agency offerings. It helps to ensure your client websites are secure, updated, backed up, not broken, and ready to generate leads and support marketing activities.

We have crafted dedicated systems and processes to support the monthly maintenance of WP websites. We will update and report to you on our PM tool each month after performing a monthly website maintenance checklist.

I have multiple clients and tasks; how does that work?

We have worked exclusively with 50+ digital and web agencies for years and understand the day to day work culture of an agency. We know that you have many clients, and you need help with several tasks.

In our custom PM tool, we have built a priority ordering which works across multiple projects. Take a peek into priority ordering in a video here.

Priority is adjusted among all open tasks with a simple drag and drop feature. It lets our team know in which order we need to complete tasks.

How many revisions do I get?

There is no limitation on the number of revisions you can get for any given task. Our team of developers and designers are dedicated to providing you 100% work satisfaction.

How do I share confidential information of websites like credentials and account details?

We use LastPass for sharing site credentials and account details, which is much more secure and manageable across teams compared to sharing it via emails, texts, or comments. You can share all the credentials to our LastPass account id: hello@unlimitedwp.com. We usually need the WordPress admin credentials and FTP account details to work on any project.

Do you offer any SEO services?

We can help with optimizing the on-page technical SEO of your website if you advise us of the keywords you are targeting. We can also help make recommendations regarding SEO tools within WordPress and help you set those tools upon your website.

We do not provide off-page SEO services (guest blogging, backlinks, authority publishing) because we are 100% focused on being the best WordPress development team. However, we do have a list of trusted partners we recommend.

What are your hours? Where are you located?

We have offices in Boston, USA, and Ahmadabad, India. All of our development tasks are carried out from 12:30 AM to 9:30 AM (EST time zone), so you have all your tasks completed and ready to share with your clients every morning. We also have a project management team available from 9:30 AM to 3:30 PM (EST time zone).

Do you offer phone support?

Yes, we do. You can always schedule a call with your dedicated Project Manager to discuss any tasks or projects. We use zoom for voice and video conferencing.

What happens once I sign up?

Once you have signed up, we will create an account for you on our PM tool and share those account details in a Welcome Email. Welcome Email will also contain other useful information to get you started quickly.

We will create your account on our PM tool within 8 hours of signup on business days. If signed up on weekends, it may take up to the next working business day to create your account.

How can I upgrade or downgrade my plan?

Our goal is to be more accommodating to your changing needs rather than locking you down to any plans. You can downgrade when you do not need the help and upgrade when there is a surge in demand.

  • Upgrade: You can log in to my-account on our website and choose to upgrade your plan anytime. Your next billing date will remain the same, and you will be charged prorated (partial period) to be upgraded on a new plan till the next billing date.

Example: You purchased a STARTER plan on April 15th, and your next billing renewal date is on May 15th. You can choose to upgrade to a PRO plan on May 7th. You will be charged prorated to be on PRO from May 7th to 15th. Your next billing date will remain May 15th the same as before. On May 15th, you will be charged for the PRO plan.

  • Downgrade: Once logged-in to my-account on our website, you can choose to downgrade your plan at any time. You will not be issued a refund, but instead, your next billing date will be extended accordingly.

Example: You purchased a PRO plan on April 15th, and your billing renewal date is on May 15th. You can choose to downgrade to STARTER plan on May 7th. You will not be refunded, but your next billing date will extend to, for example, to May 21st. On May 21st, you will be charged for the STARTER plan.

How will I be billed?

Your credit card will automatically be billed each month, for the amount of your plan(s), on the day that you signed up.

What is your refund policy?

We have a 15-day risk free period to test our services during sign up. If you do not wish to proceed with our services, a refund will be issued for your order on request. 

How can I change or cancel my plan after signup? Is there any lock-in contracts or hidden fees?

Yes! You can change plans or cancel any time by logging into our my-account page. There is no lock-in contracts, and all of our plans are month to month, which means you can cancel any time before the start of your next billing cycle. We also have no hidden fees or overages. You can see a list of everything that is included in each plan on our pricing page.

Where can I get more information?

For any other queries not covered in FAQ, you can always write to us at hello@unlimitedwp.com or schedule a demo call with us.

What other things do I need to know to work with you?

We have done our best to describe all frequently asked questions on this list. You can always schedule a demo call with us to learn more.

On our PM tool, we provide all important information and links right on the dashboard, such as links to google drive shared folder, monthly website maintenance checklist, sample project coding brief, and tutorials.

Still have questions before signing up?

Fill in the form below and we will get back to you soon with answers to your questions.