Care Plan FAQs
How many pages per site do you support in each care plan?
We support up to 20, 40, and 60 unique page sites on our Manage, Secure, and Perform plan respectively.
Unique Page: In WordPress, each uniquely designed template page can be used to create more pages with different copy. Blog final page is an example of a unique page where all pages have the same design but different copy and images. Another example is service pages. You can have 10 service pages but they all can have a similar page layout.
After we make any updates to your site, our QA team reviews one page of each unique page of your site to ensure it looks and operates as before. More unique pages equal to more work after each update.
We charge an additional $5 per month per 10 more unique pages per site.
Do you offer 24/7 Technical Support?
What details are required to setup support on my website?
Do you use the staging site to make the updates?
Routine site updates are performed on live site under the MANAGE and SECURE support plans. If you prefer to use the staging site to perform the site updates to test and then make the changes to live site, you would have to upgrade to PERFORM support plan. On PERFORM support plans, we will inform you after the updates are performed for your review and approval and will make the updates on live after your final approval.
Is WordPress Multisite Supported?
What happens in an event of Site hack?
How do the monthly payment works?
How can I upgrade, downgrade or cancel a plan for individual websites?
Are the site reports white label?
Can my clients make direct requests to the support team?
Does the site hosting provide matter with maintenance and support?
What is included in the backups?
What is excluded in the backups?
How often does UnlimitedWP backup my website?
Can I change the time at which the backup takes place?
How many backups are retained for a site?
Is there a limit to the size of the site which UnlimitedWP can backup?
Does UnlimitedWP have any storage limit for backups?
Are website backups taken in real time?
Are clean ups automatic?
Can I scan my website whenever I want?
Do you backup the site before cleaning?
Do you guarantee my website won’t get compromised?
Does UnlimitedWP remove or delete infected files that are part of the website and WordPress?
Does UnlimitedWP scan all the files on my website?
Does UnlimitedWP scan website database?
Does my site get cleaned manually or automatically?
How long does it take to clean my website under Emergency clean up?
How many times does UnlimitedWP auto-scan a website?
Will it stop hackers from exploiting vulnerabilities?
Will the cleanup process break my site?
Still have questions before signing up?
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